Privacy Policy

The Cyoda Privacy Policy was last updated:

21st May  2021

Data privacy is important to Cyoda. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment to read our privacy practices and let us know if you have any questions.

Our Contact details

The controller of any Personal Information we hold about you is Cyoda Ltd.

Cyoda Ltd  is a company incorporated in England and Wales with registered number 09755017 whose registered address is 1 Darell Rd, Richmond TW9 4LF.

If you have any questions or concerns relating to Cyoda’s website or would like to find out more about how we collect, store or use your personal data, please contact us at info@cyoda.com

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person and refers to any information that you voluntarily submit to us, including contact information (email, telephone number, address) and other information about you and/or your business (“Personal Information”).  In each case, you will be asked to provide such Personal Information – the Website will not gather it without your knowledge and consent.

What personal data do we collect

When you contact Cyoda we request:

  • your email,
  • Your first and last name
  • Your company
  • Your role
  • Your phone number

How we use your personal information

  • The personal information we collect allows us to keep you informed on relevant news and information about Cyoda. You can opt in or opt out at any time by updating your preferences.
  • We may also use personal information for internal purposes such as to administer our site, our events, auditing, data analysis, and research to better understand our contacts.
  • We may from time to time contact you directly, to ask you about your interest in Cyoda, your work or to inform you of relevant information.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, unique device identifier, referrer URL and location to better help us understand our website visitors and improve our products, services, and advertising.
  • We may collect information regarding activities on our website. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website  are of most interest. Aggregated data is for the purposes of this Privacy Policy considered non‑personal data.
  • We may collect and store details of how you use our services, for example search queries. This information may be used to improve the user experience of our website. Generally, this will not be associated with your IP address.

If we do combine personal information with non-personal information, the combined information will be treated as personal information.

Protection of Personal Information

Cyoda takes the security of your personal data seriously. We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Transfer of Data

Some of the uses mentioned in this Privacy Policy may involve the transfer of your Personal Information to countries outside the European Union (“EU“). This section sets out the privacy principles we follow with respect to transfers of Personal Information outside of the EU. By submitting your Personal Information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Notice. 

Integrity and Retention of Personal Information

Cyoda makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Updating your Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date using the Contact Form. When requested we can provide you with a copy of all data that we hold on you. You can at any time request your data be deleted, provided that Cyoda is not required to retain it by law or for legitimate business purposes such as contractual obligations. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@cyoda.com to make a request – or using the contact form on this website.

Sharing data and Third‑Parties 

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers only in the following limited circumstances:

Vendors, consultants and other service providers:

We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) CRM service providers, email service providers, business-oriented social networks and others.

If by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for Cyoda to disclose your personal information, we will inform you where possible. We may also share information about you for issues of public importance, where disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

In the event of a merger, sale, or reorganization, we may transfer any and all personal data to the relevant third party.

External Websites & Data Sources

We provide access to different types of information through our site which may link you to a third-party website or information source. By using this link, you acknowledge that by doing so you are leaving our website. We cannot accept liability for the content, accuracy, legality or availability of these websites or data sources. In addition, we cannot accept liability for privacy policies of any third-party websites or data sources. We are not making any endorsements or representation for any of the information that you may find through utilisation of these links and you use them entirely at your own risk.

Cookies and Other Technologies

Cyoda’s websites, online systems, interactive applications and email messages may use cookies and other technologies such as web beacons. These technologies help us better understand user behavior, inform us which areas of our website users have visited, and facilitate and measure the effectiveness of things such as web searches. We treat information collected by cookies and other technologies as non‑personal information. Where Internet Protocol (IP) addresses or other identifiers are considered personal data ads based on other information.

Cyoda uses cookies and other technologies to remember data when you use our website, online systems, and applications. Our aim is to make your experience with Cyoda more convenient, useful and personal.

You can disable cookies in your browser preferences. Please note that certain features of the Cyoda website will not be available once cookies are disabled.

Cyoda may gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand better our site users, to administer the site, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Cyoda may use this information in our marketing and advertising.

Cyoda may in its email communications use a “click-through URL” to content on the Cyoda website. When a user clicks one of these URLs, they may pass through a separate web server on route to a page on our website. We track this click-through data to help us understand interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

Our Company is Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy policy to Cyoda staff and strictly enforce privacy within the company.

Questions

If you have any concerns or questions about Cyoda’s Privacy Policy or information/data processing or about a possible breach of local privacy laws, please contact us

If you have a complaint you also have the right to complain to the Information Commissioner’s Office.

Cyoda Ltd, UK