Privacy Policy

The Cyoda Privacy Policy was last updated:

10th May  2018

Data privacy is important to Cyoda. Our Privacy Policy covers how we collect, use, disclose, transfer, and store your information. Please take a moment read our privacy practices and let us know if you have any questions.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person and refers to any information that you voluntarily submit to us, including contact information (email, telephone number, address) and other information about you and/or your business (“Personal Information”).  In each case, you will be asked to provide such Personal Information – the Website will not gather it without your knowledge and consent.

What personal data do we collect

When you contact Cyoda we request:

  • your email,
  • Your first and last name
  • Your company
  • Your phone number

How we use your personal information

  • The personal information we collect allows us to keep you informed on relevant news and information about Cyoda. You can opt in or opt out at any time by updating your preferences.
  • We may also use personal information for internal purposes such as auditing, data analysis, and research to better understand our contacts.
  • We may from time to time contact you directly, to ask you about your interest in Cyoda, your work or to inform you of relevant information.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

  • We may collect information such as occupation, language, zip code, area code, unique device identifier, referrer URL and location to better help us understand our website visitors and improve our products, services, and advertising.
  • We may collect information regarding activities on our website, demo systems and product servers. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is for the purposes of this Privacy Policy considered non‑personal data.
  • We may collect and store details of how you use our services, for example search queries. This information may be used to improve the user experience of our website and systems. Generally, this will not be associated with your IP address.

If we do combine personal information with non-personal information the combined information will be treated as personal information.

Disclosure to Third Parties

Cyoda will not disclose any of your personal data to any third party without your prior consent.

Others

If by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence for Cyoda to disclose your personal information, we will inform you where possible. We may also share information about you for issues of public importance, where disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

In the event of a merger, sale, or reorganization, we may transfer any and all personal data to the relevant third party.

Protection of Personal Information

Cyoda takes the security of your personal data seriously. Cyoda protects your personal information during transit using encryption such as Transport Layer Security (TLS). When your personal data is stored by Cyoda, we use computer systems with limited access housed in facilities using physical security measures.

Integrity and Retention of Personal Information

Cyoda makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Updating your Personal Information

You can help ensure that your contact information and preferences are accurate, complete, and up to date by Personal Data Contact Form. When requested we can provide you with a copy of all data that we hold on you. You can at any time request to delete the data if Cyoda is not required to retain it by law or for legitimate business purposes such as contractual obligations. We may decline to process requests that are frivolous/vexatious, impinge the privacy of others, are excessively impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made through the Personal Data Contact Form.

Third‑Party Sites and Services

Cyoda websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties − for example, a third‑party iPhone app.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

If you purchase a subscription in a third party app or within News, we create a Subscriber ID that is unique to you and the developer or publisher which we use to provide reports to the developer or publisher that include information about the subscription you purchased, and your country of residence. If you cancel all of your subscriptions with a particular developer or publisher, the Subscriber ID will reset after 180 days if you do not resubscribe. This information is provided to developers so that they can understand the performance of their subscriptions.

Cookies and Other Technologies

Cyoda’s websites, online systems, interactive applications and email messages may use cookies and other technologies such as web beacons. These technologies help us better understand user behavior, inform us which areas of our website users have visited, and facilitate and measure the effectiveness of things such as web searches. We treat information collected by cookies and other technologies as non‑personal information. Where Internet Protocol (IP) addresses or other identifiers are considered personal data ads based on other information.

Cyoda uses cookies and other technologies to remember data when you use our website, online systems, and applications. Our aim is to make your experience with Cyoda more convenient, useful and personal.

You can disable cookies in your browers preferences. Please note that certain features of the Cyoda website will not be available once cookies are disabled.

Cyoda may gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data.

We use this information to understand better our users, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. Cyoda may use this information in our marketing and advertising.

Cyoda may in it’s email communications use a “click-through URL” to content on the Cyoda website. When a user clicks one of these URLs, they may pass through a separate web server on route to a page on our website. We track this click-through data to help us understand interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Personal information, relating to Cyoda services, regarding individuals who reside in a member state of the European Economic Area and Switzerland is controlled by Cyoda Distribution International in Ireland, and processed on its behalf by Cyoda Inc. Cyoda uses approved Model Contractual Clauses for the international transfer of personal information collected in the European Economic Area and Switzerland. Cyoda, as a global company, has a number of legal entities in different jurisdictions which are responsible for the personal information which they collect and which is processed on their behalf by Cyoda Inc. For example, point of sale information in our Retail entities outside the U.S. is controlled by our individual Retail entities in each country. Cyoda, Online Store and iTunes related personal information may also be controlled by legal entities outside the U.S. as reflected in the terms of each service.

Our Company is Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy policy to Cyoda sstaff and strictly enforce privacy within the company.

Questions

If you have any concerns or questions about Cyodas Privacy Policy or information/data processing or have a complaint about a possible breach of local privacy laws, please contact us.

Cyoda from time to time may update its Privacy Policy. When we alter the policy in a material way, anyone who we hold personal data on will be informed.

Cyoda Ltd, UK